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faq

  • HOW DO I PLACE AN ORDER?

It’s very simple – choose the wanted category, then click the wanted item and choose a color, a size, and the desired quantity. Then click on the “Add to cart” button.
When you’re finished shopping, click the “Checkout” button and then enter your personal information and payment method details.

  • DO I HAVE TO REGISTER TO PLACE AN ORDER?

Registering is optional, you can begin the purchase process without registering and only at checkout, you will be requested to enter your personal information. It’s important to note that we recommend registering to the website because pre-registration shortens the purchase process so that you won’t be required to re-enter your personal information each time.

  • WHAT IS 'MY ACCOUNT'?

After registering to the website you will be able to sign in and enter the “My account” page, where you will be able to track your orders and watch previous orders, the personal cart and your favorites list, and also update your personal information.

  • CAN I ORDER BY PHONE?

With pleasure. Our customer service will be happy to help you order. Our working hours are Sunday to Thursday from 09:30 to 17:00, by phone – 97235189302 or via e-mail: hello@zoharatights.com.

  • HOW DO I KNOW THAT THE PURCHASE WAS COMPLETED SUCCESSFULLY?

Upon finishing the order, a confirmation will be displayed on the website with the order number. A confirmation will also be sent to you by e-mail.

  • SECURED ONLINE PURCHASE: WHAT SYSTEM DO YOU USE?

The website meets the SSL standard – a customary security protocol used in commercial websites so that the information transmitted remains encrypted from the moment of receiving data and until their transmission. The details remain confidential and secured!

  • HOW DO I KNOW WHAT SIZE I AM?

Zohara’s tights come in a fixed size, as opaque tights fit sizes 34-48 and transparent tights fit sizes 34-42. For your convenience, the range of sizes is specified next to each item.

  • HOW TO WASH ZOHARA'S TIGHTS?

Hand washes the tights in cold water, inside out and separately. There will be no exchanges or returns of items due to washing not according to the instructions.

  • HOW CAN I PAY THE WEBSITE?

You can pay by credit card or by using your PayPal account.

  • WHEN WILL I BE CHARGED FOR THE ORDER?

You will be charged when the order is finished. Completion of the purchase process requires the approval of the credit card company for making the charge. In case the transaction hasn’t been approved by the credit card company, you’ll be notified while browsing the site.
DELIVERIES:
The order will be sent by certified mail with ECO POST service within 5-8 business days to customers residing in the following countries: USA, Australia, Italy, Belgium, Britain, Germany, Denmark, Netherlands, Spain, Poland, Portugal, France, Canada, Sweden, and Switzerland; when customers residing in Australia will receive their order within 10-14 business days and customers from other countries will receive their order within 14-18 business days by certified mail. shipping cost depends on destination and the cost of the order and will be calculated at the shopping cart. free shipping for orders over 50$.

Changes in times of postal services are may occur, the company is not responsible for delays.

  • DELIVERIES

Zohara tights offer two shipping options:
Israel post – The order will be sent by registered mail service within 14 business days.
shipping cost is 8 ILS and over 200 ILS the shipping is free. An email will be sent with a tracking number after the order is shipped. In case the order was not reclaimed by the customer from the post office and was returned to zohara tights, the company will charge extra shipping cost in order to send the package again. Changes in times of postal services are may occur, the company is not responsible for delays.
Express delivery to your home/work – The order will arrive within 3 business days to those who ordered until 11 am after 11 am the order will arrive within 4 business days. Delivery time take place between 8 am to 6 pm, so we recommend to choose an address that you will be present at this time. In some areas, the shipment company arrives once or twice a week, there for the client will receive the delivery according to the schedule of the shipment company. shipping cost is 30 ILs.

  • CAN I CHANGE THE DELIVERY ADDRESS?

Yes, as long as the order hasn’t left our warehouses we will be happy to help you in changing the delivery address. You can contact our customer service by phone – 97235189302, Sunday to Thursday from 09:30 to 17:00, or via e-mail:

  • RETURN AND CANCELLATION POLICY

Returning/exchanging items purchased on the website:
Everyone who has purchased a product on the website is entitled to cancel the transaction within 14 days from receiving it. A refund for canceling an order that still hasn’t been sent to the customer will be executed within 3 business days. In case an order is canceled after the product was sent to the customer, a refund will be given within 14 business days from receiving the merchandise, with a deduction of shipping costs.

  • SO HOW DO I RETURN MY ORDER?

Please send the items by certified mail to the following address:
For: Zohara Tights
255 Dizengoff Street
Tel-Aviv
6311710

  • RETURN/EXCHANGE CONDITIONS FOR ITEMS PURCHASED ONLINE:

A refund will be given only if the product is returned without having been used or damaged together with the label and invoice. If the product was returned not as stated in this section, no refund/compensation will be given. No refund will be given on shipping costs.
If the customer wants the alternative items to be sent to her by the Israeli post/fast shipping, the customer will be charged for the shipping cost. In order to avoid damaging the product, we recommend that the product will be returned in its original package, whole and/or without harm and/or damage and/or flaws and/or corruption of any kind whatsoever. As it says on the package – it’s recommended to hand wash the tights inside out in order to preserve the print quality over time. No exchanges or returns will be made due to washing the tight not by these recommendations and within the reasonable time* from the date of purchase.
*Reasonable time = up to 6 months, in accordance with Zohara Tights’ customer service examination and checking of product usage.
*Please keep the tracking number given to you by the postal office clerk for tracking and reference of sending the product to us.

  • GIFT CARD THE PERFECT PRESENT FOR FAMILY AND FRIENDS

Let your family and friends choose what they really want and purchase them a gift card at our shop,255 Dizengoff street, Tel Aviv, or by phone – 03-5189302 or via e-mail: hello@zoharatights.com. The gift card can be used at our flag store in Tel Aviv or on our online shop.

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