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RETURNS
SHOOT. HOW DO I RETURN MY ORDER?We are so sorry that you are not happy. Please contact
Customer Care to help you.
WHAT IS YOUR RETURN POLICY?We accept exchanges and refunds on our tights within 30-days of purchase!
We only ask that the following requirements are met:
Item/s must be in original condition and never removed from packaging.
Item/s must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet above requirements.
ARE RETURNS FREE?The shipping cost incurred for returning item/s to Zohara Tights for an exchange or refund are not covered nor reimbursed by us.WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?First of all, we are terribly sorry and hope it never happens. If however you do receive a damaged item or there is a manufacturing fault, please contact
Customer Care immediately.
MY ORDER IS LOST! WHAT DO I DO?Oh no! If your package has been lost in transit, please reach out to
Customer Care right away.
After an order has been delivered to the correct shipping address, we are not responsible for lost or stolen packages.
SHIPPING
WHAT'S THE STORY WITH SHIPPING?
We charge a $10 shipping fee. Free shipping on orders of $100 or more. Happy Shopping!
WHEN CAN I EXPECT TO RECIEVE MY NEW LOOKS?
Most of our orders are shipped within 1-2 days of purchase from our awesome Miami and Tel Aviv warehouses, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 10-15 business days. If you need your item(s) sooner, please select an expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery yet.
WHAT ABOUT CUSTOMS?
You will be responsible for paying the duties and taxes as our total price does not include taxes and duties. Your payment method will be charged in your countries currency according to those charges. Please contact Customer Care with any issues.
I CAN’T WAIT! WHEN WILL MY ORDER SHIP?
Here’s how it works: First you order, then we process, and then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 3 pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get an email with a tracking number as soon as your package ships. Bon Voyage--it’s on the way!
CAN I TRACK MY ORDER?
Sure. Once you’ve received your tracking number, you should be able to see where your order is located here.
